Maintenance agreement for the operation & backup of websites

 

  • Safe: We carry out periodic system health checks and malware scans and react immediately to a security problem. We have two separate backup strategies to minimize the risk of data loss.
  • High-performance: Our server solution is designed for speed and high performance.
  • Scalable: Cloud hosting offers unlimited scalability.
  • Near-by: We host in a Swiss data center near Zurich
  • Available: We monitor websites for reachability and can respond promptly if there is a problem.
  • Fast: We react quickly to support requests.

 

Services

  • Uptime monitoring & periodic system health check
  • Daily backup service
  • Emergency service by email 24/7 365 days a year (best effort response time)
  • Management of downtime incidents incl. recovery from backup, including security breaches
  • Topical Pagespeed, Search Visibility and User Activity Report
  • Security updates (operating system and web server)

 

Response times

  • During business hours from 09:00 to 17:00 Monday to Friday what. guarantees fast response times:
    • Confirmation of notification within 3 hours
    • Start of processing within 4h
    • First report within 6 hours from receipt of the message via gitlab.com
  • Outside business hours, response times are based on the best-effort principle (that is, without a contractually guaranteed warranty)
  • The work performed is offset against the normal approaches of continuous development via worklog.

 

What are your goals? Every project is unique, so do not hesitate to contact us. We would be happy to advise you.