Why: A strong community helps to build loyalty and engagement for the project, and users who are passionate about a project are also more likely to get others involved

What’s included

• Monitoring of the YouTube, Facebook, Twitter, LinkedIn and Instagram social accounts Monday – Friday, 8am – 6pm CET and responding to users
• Collecting FAQs and liaising with the founders and team on Slack to develop a systematic approach to customer engagement and standard answers
• Defining policy for other channels to reduce the fragmentation and channel the customer communication to one master channel
• Posting agreed answers
• Developing a ‘feel’ for the brand and the community to find the right tone and style of communication
• Setup of a social monitoring software to identify articles and mentions

Optional

• Out of hours coverage on social channels or coverage during weekends
• Creating new content

Get in touch with our digital agency in Switzerland to find out how we can help you with crypto marketing.