Knowledge support

We know your site inside out, so we fix things faster, keep things consistent, and never waste time going over old ground, ensuring continuity as your site evolves.

Support hours

Support time for quick fixes, content updates or small tweaks – no extra costs, no surprise bills. Yearly hours for standard plan, monthly hours for platinum plan.

Server monitoring

We constantly check your site’s health behind the scenes, fixing issues before they slow down your site or frustrate your users.

Normal severity

For non-urgent issues like minor bugs or updates, we start within a set time so you’re not left waiting.

Critical severity

If your site is down or a key feature breaks, we start fixing it immediately to avoid lost sales or damage.

Emergency support

Urgent issues don’t wait for office hours – we’re available anytime, with lower costs for support plan clients. Our response times out of hours are best effort, with extended support available upon request.

Real-time scans and alerts

If we see a potential security issue, we start fixing it right away – often before you even notice.

Automated daily backups 

Your site is backed up every day and stored in two locations – so if anything goes wrong, we can restore it quickly and keep your data safe.

Cloudflare protection (CDN and DDOS protection)

Your site loads faster and stays safer with smart protection that blocks threats and shields you from harmful traffic. For Platinum plans, we add even stronger defences against attacks and downtime.

Point releases

We regularly update your site to block security threats, keeping your business safe without you lifting a finger.

Monthly server updates

We apply the latest system updates to keep your site secure and running smoothly, without any disruption to you.

Monthly reports

Clear monthly reports provide traffic data and system health updates, ensuring full transparency and proactive opportunity tracking to help improve your site every month.